Tag: Content marketing

What parts of your startup should you outsource?

Running a new business would be less challenging if you have some much-needed expert help. Enter startup outsourcing. Starting a new business venture is an exhilarating and challenging endeavor. As a business owner, you have a multitude of tasks and responsibilities on your plate. One strategic decision that can significantly impact your success is startup […]

What It’s Really Like to Moderate Social Media Content

Table Of Contents The Role of Social Media Moderation Services Challenges and Benefits of Social Media Moderation Services The Social Media Moderator’s Most Wanted List About Social Media Moderation Guidelines A Sneak Peek Into Moderating Social Media Content The Impact on Moderators’ Mental Health and Well-Being The Benefits of Outsourcing Social Media Moderation Services Partner […]

7 Content marketing tips for contact centers

Content marketing can help call centers raise brand awareness, establish a credible image, and build new connections with prospective clients. Delivering high-quality content for your target audience must be one of your digital marketing goals. This is especially critical for B2B firms like call centers. Great content can give your organization a competitive edge and […]

7 Tips for gathering and telling brilliant customer service stories

Telling great customer support stories not only breathes life into your marketing strategy. It also lets you place your most-prized customers under the spotlight. Gathering valuable stories from your customers is an excellent way to make them part of your marketing initiatives. Doing so would make them feel valued, which can boost their brand loyalty. […]

6 Employer branding best practices for call centers

If you’re having a hard time filling vacant positions within your organization, it may be time to refine and improve your employer brand. The term “employer brand” is a relatively new one. It was first defined in the Journal of Brand Management in 1996 to refer to an organization’s reputation as an employer, and not […]

The power of great customer service stories

If brands care about consumers, it results in great customer service stories. Here’s a look at just how impactful these stories are. Customer service is the foundation of a successful business, which is why it goes beyond just meeting basic needs and becomes a catalyst for building lasting relationships with customers. But how can businesses […]

Turning your mobile app into a content marketing tool

It’s estimated that 85% of consumers all over the world currently own a smartphone, and they’re spending 90% of their time on mobile apps. Are you making the most of this opportunity? We already know that mobile is taking over, and this trend isn’t likely to die down anytime soon. As a brand, you can’t […]

How content marketing insights can benefit the call center

There’s an old adage that goes, “The whole is greater than the sum of its parts.” In one word, we can refer to this as “synergy,” a crucial concept in integrated marketing. Synergy is a concept that’s been used in different areas, including science and communications. In marketing, synergy happens when two or more initiatives […]

Facebook wants you to say bye to clickbait heads

Clickbaits are a lot of fun, but now, Facebook wants you to do away with them. If you don t, your content may not make it to the News Feed. You probably already know how Facebook decides which posts to show to its users. Likes, comments, and shares are some of the main factors that […]

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Open Access BPO 19 hours ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/4d6nE7O

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Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: https://buff.ly/3Ub4pB9

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerSatisfaction #EmployeeManagement
Open Access BPO 21 hours ago
𝗜𝘀 𝗵𝗶𝗴𝗵 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗴𝗲𝗻𝘁 𝘁𝘂𝗿𝗻𝗼𝘃𝗲𝗿 𝗮 𝘁𝗵𝗼𝗿𝗻 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘀𝗶𝗱𝗲?
In this study, Open Access BPO uncovers the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

Download your FREE copy now and discover how to:
• Significantly reduce agent churn
• Boost #EmployeeSatisfaction
• Enhance #CustomerExperiences

Don't wait any longer–unlock the secrets to retaining your top talent today: https://buff.ly/3JAjMyo

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
#EmployeeManagement #Outsourcing
Open Access BPO Yesterday
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

Ready to stop the bleed and start retaining customers like a pro?
Dive into the insights here: https://buff.ly/4dcTEHf

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Elevate your #CustomerRetention game now!
Contact us today to outsource to a #CustomerSupport expert: https://buff.ly/3We132Z

Learn more:
[𝐒𝐭𝐮𝐝𝐲] 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫: 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐑𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬: https://buff.ly/3vWuUTb

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience
Open Access BPO 2 days ago
Crafting emails that strike the perfect balance between professionalism and approachability is crucial for engaging customers.

How can your brand nail this tone? Follow these tips: https://buff.ly/3W4T5t8

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Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: https://buff.ly/4dcs9gY

#WeSpeakYourLanguage
#CustomerService #CX #EmailDay
Open Access BPO 3 days ago
The surge in automation has sparked a heated debate:
𝗖𝗮𝗻 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗿𝗲𝗽𝗹𝗮𝗰𝗲 𝗵𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻?

We'll discuss automation limits in #ContentModeration and emphasize human judgment's importance for ethics, sensitive content, and community: https://buff.ly/4aGxGuE

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Get 24/7 content moderation in over 30 languages for your website or #SocialMedia pages: https://buff.ly/4aP6YA7

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝘆 𝗵𝗮𝘃𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝗶𝗲𝘀, 𝗯𝘂𝘁 𝘁𝗵𝗲𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗲𝗮𝗰𝗵 𝗼𝘁𝗵𝗲𝗿 𝗶𝗻 𝗺𝗮𝗻𝘆 𝘄𝗮𝘆𝘀 𝘁𝗵𝗮𝘁 𝗯𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀.

Effective business operations hinge on the collaboration between #CustomerSupport and #marketing.

Read: https://buff.ly/49KQtUu
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Entrust your #outsourcing needs to a company that not only upholds your brand's message but propels you towards success.

Discover how we align with your vision: https://buff.ly/3W4TYC3

#WeSpeakYourLanguage
Open Access BPO