Revenues generated by Philippine call center and IT outsourcing companies grew by 17% in 2013 through the aid of foreign investors looking to expand operations in the country. This was disclosed by the Information Technology and Business Process Association of the Philippines (IBPAP).
Call center outsourcing has been helping companies grow by letting them save costs, improve customer service, and increase sales. Yet, some businesses are forced to discontinue their contract with their outsourcing partner. The reasons vary from company to company and the circumstances surrounding each deal, but these three most common causes could have been avoided […]
Companies of all sizes and from nearly every industry are outsourcing to the Philippines to find people with specialized skills to handle their crucial business processes. This enables these businesses to cut down on operational costs and focus on their core competencies. Sales services are commonly offered by Philippine-based outsourcing firms with long traditions in […]
Outsourced call centers hold within it a treasure chest of potential, with businesses leveraging the expertise of Philippine call centers to streamline operations and reduce costs. The Philippines has established itself as a global outsourcing hub, known for its skilled workforce, cost-effective services, and cultural affinity to Western markets. Yet, there’s an aspect that often […]
Successful outsourcing partnerships are hard to come by. This is why you should do whatever it takes to keep it long-term. In modern business, outsourcing plays a role in enhancing efficiency and competitiveness. The role of outsourcing is multifaceted. It allows your brand to streamline operations, tap into specialized expertise, and leverage cost-effective solutions. Today, […]
Expanding to new locations has always been a dream for business owners. Outsourcing to the Philippines can make this dream a reality. Expanding your business to new locations is an exciting opportunity for growth, increased market reach, and diversification. However, it also comes with its fair share of challenges and risks. That’s where Philippine outsourcing […]
Small companies and even large brands are outsourcing their business processes to the Philippines. But how do you know when you need to outsource? Entrepreneur suggests that outsourcing is beneficial when the company is no longer able to sufficiently manage day-to-day operations or successfully expand the business. Aside from this reason, however, companies outsource their […]
Given the many popular destinations for business process outsourcing (BPO) solutions, should you be outsourcing to the Philippines? The short answer is yes. As a premium outsourcing hub, the Philippines has a lot of competitive advantages compared to similar low-cost destinations in Asia. In fact, just recently, the capital city of Manila has topped Tholon’s list […]
One of the most common benefits of outsourcing is cost-effectiveness. Here’s how this practice becomes a lifesaver from a budget standpoint. As a business owner, you understand the importance of optimizing resources and making decisions that drive growth and success. The benefits of outsourcing come into play in this regard, being a practice that has […]
Call Center Agents Call Center Industry Customer self-service Customer Support Philippine Outsourcing
Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce. Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their […]
