English may be one of the world’s most widely recognized languages, but it’s far from being consumers’ sole language of choice when it comes to customer service. Now that personalization has become the standard of good customer care, international brands are under pressure to tailor-fit their services to a multicultural market. But does the customer […]
Technology, a booming business environment, and strong government support aren t the only pillars raising the Philippines IT outsourcing sector to its world-class stature.
Brands who want to establish a global footprint should make website localization part of their strategy. According to Data Reportal, there are 4.8 billion users browsing the Internet as of July 2021. This makes up 61% of the world’s population. In the near future, we can expect this number to exponentially increase. Internet users […]
Penetrating the Middle East region is especially challenging for many global brands. In this area, people s practices are largely different from those in American and European countries, where the biggest corporations usually thrive in. So when it comes to social media marketing and providing customer service to this sector, many brands don t have […]
Multilingual call centers support global brands throughout any challenge. Here are eight ways on how this empowerment is done. The digital age has opened up new avenues for businesses to tap into international markets and connect with a diverse array of customers. However, this expansion also brings unique challenges, especially when it comes to providing […]
Up to 1.2 million Filipinos are expected to be directly employed by business process outsourcing (BPO) companies this December 2015, according to the latest forecast of the IT and Business Process Association of the Philippines (IBPAP).
Open Access BPO highlights market flexibility and global competitiveness in its official launch in Davao City yesterday, August 11. The multilingual call center, which now offers customer support in 25 languages, believes that expanding to Davao would translate into a huge market advantage. Davao City has recently been branded as the country’s top Next Wave […]
American customers are now exposed to various cultures, so do they need a second business language when interacting with brands? As international business and cultural diversity continue to intertwine, addressing language barriers and cultural differences become more important than ever. In fact, a globalized world requires businesses these days to explore more effective ways in […]
A company’s customer service language speaks volumes about how well it knows the market it serves. Using it effectively does a better job of building a certain image for a brand more than any other strategy could. It’s the same reason behind many businesses’ decision to partner with a multilingual call center—to provide the kind […]
Are you aiming to penetrate new markets by partnering with a multilingual call center? Then this is for you. Know how you can apply the community business approach in widening your market reach while maintaining your brand s local touch.
