![[Infographic] 5 Must-have Customer Service Languages](https://www.openaccessbpo.com/wp-content/uploads/2017/08/Infographic-Header.png)
Studies have touted the prediction that in the future, big companies will be based in emerging markets.
Studies have touted the prediction that in the future, big companies will be based in emerging markets.
If you’re running a business, one of your main goals may be to expand to new markets outside your domestic borders. But some mistakes can lead you to failure. In the process of expanding, it’s possible for business owners to make some mistakes. Even the most seasoned entrepreneurs are prone to overlooking these lapses, especially […]
In an age where customers demand so much from brands, transport companies need to do more than just get customers to their destinations. These days, consumers want the best experience out of every brand journey they engage in and every product or service they purchase. Across industries, businesses are under heavy pressure to meet people’s […]
Call Center Agents Call Center Industry Culture Customer Experience Diversity Employee Engagement Performance Management
Research after research have shown that diverse teams, such as those in multilingual call centers, are more productive and creative than homogeneous ones. The caveat, though, is that they’re more difficult to manage. Building a multicultural group is a must for call centers that want to reach diverse consumer sectors, particularly markets that don’t speak […]
It’s impossible to measure the value of information in the world of business. There’s no doubt that organizations that maximize the use of data are outshining everybody else. This is why companies of all sizes can’t afford to slack off when it comes to market research. Regardless of the goal—capturing a foreign market, increasing sales, […]
The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets, revolutionizing the dynamics of global business competition. Employers are now starting to prepare for this massive shift. More and more of them are taking an […]
Armed with the right information, you can maximize the opportunities a foreign market has to offer. In the fast-changing world of business, information is your most powerful weapon. It gives you an edge as you develop an approach to capturing foreign territories, maximizing advantages, and beating threats.
The best healthcare firms take care of their patients even outside the clinic or hospital. This is where multilingual call centers come in. Effective communication plays a vital role in the healthcare industry, where clear and accurate information exchange is crucial for providing quality care and ensuring patient safety. Language barriers can impede effective communication […]
The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challenges—concerns that multilingual call centers are equipped to resolve. One such challenge is the language barrier, which can hinder effective communication and negatively impact customer experience. A brand that can […]
All over the world, there’s a growing need for multilingual customer support as brands aim to capture the international market and establish global dominance. 7 Steps in creating a multilingual customer support strategy: Part 1 In the first part of this article, we discussed how you and your contact center can start building a powerful […]
