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4 Content marketing myths that can cause your campaigns to fail

Because of the immense effect content marketing can bring to a brand’s popularity, it’s no wonder this digital marketing strategy is utilized by both startups and big, established companies. But for content marketing to help your business gain your ideal number of leads, you first need to make sure you are aware of the facts […]

Top 4 signs you are failing at content marketing

For several reasons, content marketing can be a very powerful tool in increasing a brand’s online visibility. The assumption that customers don’t care about content is wrong. Outsourcing service providerย Open Access BPO understands that with strategic content production, one can establish a personal connection with the prospective customers since materials are tailored to their fields […]

How can you use blogs to make content marketing successful?

Your blog can be an effective content marketing tool if you use it not just to promote your products and services, but also to educate and entertain people. Not only should the content of your business blog be interesting and relevant to the needs of your market, it should also be written in a way […]

What Does It Take to Become a Content Moderator?

The Internet is full of toxicity. Fortunately for innocent users, content moderation ensures the bad apples don’t thrive. Content moderation plays a crucial role in maintaining safe and inclusive online communities. Behind the scenes, content moderators work tirelessly to ensure that user-generated content aligns with platform guidelines and community standards. But what does it take […]

Is telemarketing still relevant in an info-driven marketplace?

Let’s admit it: telemarketing can be a tad bit annoying, especially for skeptic modern consumers. These days, customers make use of all the information available to them before making a purchase. They’d research a product online, browse reviews from other customers, and ask their peers to come up with the best choice. This, for the […]

What It’s Really Like to Moderate Social Media Content

Table Of Contents The Role of Social Media Moderation Services Challenges and Benefits of Social Media Moderation Services The Social Media Moderator’s Most Wanted List About Social Media Moderation Guidelines A Sneak Peek Into Moderating Social Media Content The Impact on Moderators’ Mental Health and Well-Being The Benefits of Outsourcing Social Media Moderation Services Partner […]

A 5-item checklist: Aligning customer support and marketing

There’s no one-size-fits-all formula for building a customer-centric brand. But one of the best ways to do so is to align your support and marketing strategies. As more and more company leaders come to realize that customer service and marketing cannot function effectively without the other, the line between the two has begun to blur.

Outbound call centers are moving beyond telemarketing

Outbound call center services allow brands to reach customers in a more proactive way. A quick glimpse at call centers today would tell us that they re leaning more toward inbound than outbound services. Outbound’s close links with telemarketing seems to have given it a “dirty” reputation, especially now that brands can easily take their […]

Why Content Moderation Matters, According to Customers

Consumers are already exposed to the toxicity of the Internet. Give them a break through content moderation. Content moderation is a critical aspect of maintaining a safe online ecosystem, especially when user-generated content is now prolific. Customers, the lifeblood of any business, are increasingly recognizing the significance of content moderation in shaping their online experiences. […]

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Open Access BPO 1 hour ago
From improved customer satisfaction to increased market reach, #CallCenters play a crucial role in enhancing global brand presence.

But that's not all, our blog tells you a few more ways these call centers help brands grow: https://buff.ly/4epXmNE

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Learn more about how our multilingual #outsourcing services can help grow your business and expand your customer base: https://buff.ly/3XyIqpA

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter
Open Access BPO 3 hours ago
It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.
But be extra observant, because it could be an indication of a deeper concern: ๐—ฐ๐—ต๐—ฟ๐—ผ๐—ป๐—ถ๐—ฐ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐—ฏ๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜.

๐—•๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜ ๐—ฐ๐—ฎ๐—ป ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ:
โ€ข low productivity
โ€ข high employee attrition
โ€ข tanking service levels

Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/3zryjLh

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Go with the #outsourcing #BPO that cares for its teams: https://buff.ly/3Ztbce3

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Open Access BPO Yesterday
Ensuring exceptional #CustomerService through an outsourced #CallCenter requires a dedicated team of agents.

But the demanding nature of the job can sometimes take a toll on these agents, leading to burnout, which can affect the service your brand receives.

Here are key indicators that your #CustomerExperience team may be overwhelmed and struggling: https://buff.ly/4gpo6zF

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Our processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.

Learn how we can help your team thrive: https://buff.ly/4gpo6zF

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#Outsourcing #CustomerSupport
#CustomerSatisfaction #CSat #CX
Open Access BPO 2 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.
The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/3XdfhAg

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Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/3AKd7jQ

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#PhilippineCallCenters #disasterpreparedness
#BusinessResilience #RiskManagement
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#EmployeeSafety
Open Access BPO 2 days ago
The basics of #CustomerService training for reps encompasses all the qualities they need to have to be well-suited for any type of customer they encounter.

Here are 10 areas that trainers must focus on to bring out the best in each #CallCenter agent: https://buff.ly/4cZcbFO

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Arm your brand with the best #multilingual #CustomerExperince team: https://buff.ly/4gkS1cf

#WeSpeakYourLanguage
Open Access BPO 5 days ago
๐€ ๐›๐ซ๐š๐ง๐๐ž๐ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฉ๐ซ๐จ๐ฏ๐ข๐๐ž๐ฌ ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐ฐ๐ข๐ญ๐ก ๐š ๐ฎ๐ง๐ข๐ช๐ฎ๐ž ๐š๐ง๐ ๐œ๐จ๐ง๐ฌ๐ข๐ฌ๐ญ๐ž๐ง๐ญ ๐ข๐ง๐ญ๐ž๐ซ๐š๐œ๐ญ๐ข๐จ๐ง ๐š๐œ๐ซ๐จ๐ฌ๐ฌ ๐ฏ๐š๐ซ๐ข๐จ๐ฎ๐ฌ ๐ญ๐จ๐ฎ๐œ๐ก๐ฉ๐จ๐ข๐ง๐ญ๐ฌ.

It reflects your brand's values, personality, and promises. | https://buff.ly/3zrGyqB

Reasons why you should have a unique branded #CustomerService strategy:

โ€ข ๐——๐—ถ๐˜€๐˜๐—ถ๐—ป๐—ฐ๐˜๐—ถ๐—ผ๐—ป
A branded customer service strategy can help a business stand out from the competition.

โ€ข ๐—–๐—ผ๐—ป๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐—ฐ๐˜†
It can ensure that all #CustomerSupport interactions are aligned with the company's brand.

โ€ข ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—น๐—ผ๐˜†๐—ฎ๐—น๐˜๐˜† ๐—ฎ๐—ป๐—ฑ ๐—ฟ๐—ฒ๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ผ๐—ป
By providing excellent customer service, a business can encourage customers to come back for more.

โ€ข ๐—˜๐—ป๐—ต๐—ฎ๐—ป๐—ฐ๐—ฒ๐—ฑ ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜€๐—ฎ๐˜๐—ถ๐˜€๐—ณ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป
A branded customer service strategy can help to improve customer satisfaction.

โ€ข ๐—•๐—ฟ๐—ฎ๐—ป๐—ฑ ๐—ฟ๐—ฒ๐—ฝ๐˜‚๐˜๐—ฎ๐˜๐—ถ๐—ผ๐—ป
By providing excellent customer service, a business can build a positive reputation

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#branding #CustomerSatisfaction
#CustomerExperience #CX